Refund policy

Refund Policy

Last updated: September 28, 2026

At JOREVELL LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell downloadable digital educational guides designed to help beginners learn origami and paper craft through clear instructions, folding techniques, progressive projects, decorative pieces, and paper gift ideas.

Because our products are delivered electronically and may be accessed immediately or shortly after purchase, different refund conditions apply compared with physical products.

1. Company Information

JOREVELL LLC
EIN: 98-1973857
8206 Louisiana Blvd NE Ste A 9342
Albuquerque, NM 87113
United States

Email: contact@jorevell.com
Phone: +1 (505) 657-4355
Website: jorevell.com

2. Products Covered

This Refund Policy applies to all digital products sold through jorevell.com, including:

  • Beginner origami guides

  • Paper-folding guides

  • Paper-animal project guides

  • Paper-decoration guides

  • Paper gift and wrapping guides

  • Box and envelope projects

  • Downloadable PDF ebooks

  • Folding exercises

  • Project instructions

  • Digital collections and bundles

  • Related educational digital content

All products are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately or shortly after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

  • You were charged more than once for the same purchase.

  • You received a different digital product from the one purchased.

  • The digital file is corrupted or cannot be opened.

  • The download or access link does not work.

  • You did not receive your digital product after successful payment.

  • A technical problem on our side prevents access.

  • You were charged an incorrect amount.

  • A transaction was made without your authorization.

  • You purchased the wrong guide and have not yet accessed or downloaded it.

  • A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

  • You simply change your mind after purchasing.

  • You no longer want or need the guide.

  • You have already accessed or downloaded the digital content.

  • You purchased the wrong guide despite clear product information.

  • You did not read the product description before purchasing.

  • You expected physical paper, tools, printed books, kits, or other physical materials not included in the purchase.

  • You do not personally like the writing style, diagrams, examples, projects, or teaching approach.

  • Your finished project does not look exactly like an example shown in the guide.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

  • Send a new download link.

  • Resend the purchased guide.

  • Provide a replacement file.

  • Correct an access issue.

  • Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@jorevell.com

Where available, include:

  • Your full name

  • Email address used for the purchase

  • Order number

  • Product purchased

  • Purchase date

  • Brief description of the issue

  • Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once JOREVELL LLC has processed a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational and Craft Disclaimer

Our guides provide general educational information about origami and paper craft.

They do not constitute:

  • Accredited craft education

  • Professional design certification

  • Professional origami instruction

  • Professional product-safety certification

  • Individualized craft consulting

16. Craft Results

Results may vary depending on:

  • Paper type

  • Paper weight

  • Paper grain

  • Folding accuracy

  • Tools used

  • Previous experience

  • Individual technique

  • Environmental conditions

JOREVELL LLC does not guarantee identical results for every customer.

17. Tools and Materials

Some projects may involve:

  • Paper

  • Scissors

  • Craft knives

  • Rulers

  • Pencils

  • Adhesives

  • Cord or hanging materials

  • Other basic craft supplies

Customers are responsible for using tools and materials safely and following manufacturer instructions.

18. Paper and Cutting Safety

Paper edges may cause minor cuts.

Scissors and craft knives should be used carefully and on an appropriate working or cutting surface.

Children should only participate with responsible adult supervision where tools, cords, or small components are involved.

19. Decorative Projects

Decorative paper projects should be kept away from:

  • Open flames

  • Heaters

  • Wet areas

  • Cots

  • Young children

  • Pets where cords or small components may present a risk

Paper products are flammable and should be used and displayed accordingly.

20. Food Contact

Paper containers, boxes, wraps, or other decorative projects should not automatically be considered suitable for direct food contact.

Customers should use only paper or materials specifically confirmed by the relevant manufacturer as appropriate for direct food contact.

21. No Guarantee of Results

Purchasing or using our guides does not guarantee:

  • Perfect folds

  • Professional-quality results

  • Identical results to examples

  • Completion of every project

  • Commercial success

  • Financial results

  • Professional qualifications

Individual results vary.

22. Third-Party Products and Services

Our guides may refer to:

  • Paper products

  • Adhesives

  • Cutting tools

  • Craft supplies

  • Retailers

  • Websites

  • Applications

  • Other third-party resources

JOREVELL LLC does not control these third parties and cannot guarantee their availability, pricing, quality, suitability, safety, policies, or continued operation.

23. Fraud and Abuse

JOREVELL LLC may refuse a refund request where there is reasonable evidence of:

  • Fraud

  • False information

  • Intentional abuse of this Policy

  • Repeated misuse of refund requests

  • Unauthorized redistribution

  • Attempts to obtain digital products without legitimate payment

Each request will be evaluated individually and subject to applicable law.

24. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

25. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, business practices, or legal requirements.

The current version will display its latest revision date.

26. Contact Us

JOREVELL LLC
8206 Louisiana Blvd NE Ste A 9342
Albuquerque, NM 87113
United States

EIN: 98-1973857
Email: contact@jorevell.com
Phone: +1 (505) 657-4355
Website: jorevell.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.